Question: I am unable to view my order in the shipping menu. How can I ship it?
Answer: Sometimes you are unable to see your orders in the shipping menu because of the arrival date on the order is over three weeks old. Orders, Loads, Invoices are all archived in the system 3 weeks from the Arrival Date.
For Example:
If a PO's Arrival Date is 8/5/2019, the PO (and Load and Invoice if they are attached to the order) will be archived 8/26/2019 (3 weeks from 8/5/2019).
To "UnArchive" you will need to manually search for the PO in Order Status/OMS. Go into the PO. Change the Arrival Date to the current or a future date. At the bottom right of the PO you will see an "UnArchive" button. Click it. This will unarchive the PO.
Question: How do I create and add a new item on the catalog?
Answer: You must have an (SAdmin – Super Admin) Admin role to be able to maintain items on the OMS portal.
Question: Why did I get logged out of the OMS portal when I didn’t log off my session?
Answer: Your screen will time out after 60 minutes of inactivity. Please be sure to save any information that you have entered into the iTradeNetwork site any time you are going to work outside the system. Any unsaved information entered prior to being timed out will be lost. Once you login again, you'll return to the page you were at prior to being logged out.
Question: I submitted my invoice to the customer. Why is the invoice status is showing Invoiced-A?
Answer: Invoiced-A status means:
Invoiced = The invoice was submitted
A= The invoice was acknowledged by the customer and has been fulfilled.
For more information about our OMS product check out our website here or contact us.